Support & Contact
Need help with ScanFinder.ai? Our team assists with account setup, store onboarding, electronic shelf label (ESL) integration, the mobile app, billing and data requests.
Email support
The fastest way to reach us. Please include your store name or store code.
dev@q8marketing.designResponse times
We reply to support email within 1–2 business days (Sunday–Thursday). Urgent in-store issues are prioritised — mark your subject line with “URGENT”.
Privacy & data requests
For account deletion, data export or privacy questions, email us at the address above. See our Privacy Policy for details.
Common questions
How do shoppers use ScanFinder in a store?
Scan the QR code at the store entrance to open that store's finder, then search, scan a barcode or ask the assistant to locate a product.
A shelf label didn't flash when I tapped “Light it up”.
The label must be bound to the product and the store must have valid ESL provider credentials saved. Email us with the store code and product name and we'll check it.
How do I get my store onboarded?
Create an account, then email us your store details and ESL provider so we can help connect your catalog and labels.